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Our Terms Shape How You Play

When you open an account with last 4d, you agree to the rules that keep your money safe, your withdrawals fast, and your gameplay transparent.

Account rulesPayment termsWithdrawal processData handling
Explore the Lobby Read FAQ
last 4d Our Terms Shape How You Play
ACCOUNT HELP LINES

How to Reach Us About Your Terms

Live chat support Available in the bottom-right corner of the lobby during your session.
Email support Send questions to our support inbox; we reply within 24 hours on weekdays.
In-app messages Use the notification centre inside your account to send messages directly to support.
SECURITY AND CLARITY

How We Protect Your Account Under These Terms

Identity verification

We verify your identity at signup and before your first withdrawal using the details you provide.

Data encryption

Your deposit method details, passwords and transaction history are encrypted in transit and at rest.

Withdrawal verification

Before any payout leaves your account, we verify the destination account matches your registered payment method.

Retention and deletion

Account data is kept for the duration you play with us, plus 7 years for audit and dispute records.

Account access control

You control your password and login credentials. If you suspect unauthorized access, change your password immediately or contact support to…

Terms change notification

Material updates to these terms are sent via email at least 14 days before they take effect.

Frequently Asked About Our Terms

You can request account closure at any time through the account settings menu or by emailing support. We will process your request within 3 business days, verify any pending withdrawals have cleared, and delete or anonymize your personal data according to our retention schedule.

Your deposits are held in segregated merchant accounts separate from last 4d's operational funds. If a payment dispute occurs, we investigate and resolve it according to the terms of your deposit method—DANA, OVO, GoPay or QRIS—and our refund policy, typically within 7–14 days.

Withdrawals are processed to the same payment method you used to deposit, for security and verification reasons. If you want to use a different method, contact support to update your registered payment details before your next withdrawal request.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within 1–2 hours after verification. Bank transfers may take 1–3 business days depending on your bank. We notify you by email once the payout has been sent.

Contact your payment provider (DANA, OVO, GoPay or QRIS) to file a chargeback or dispute. Simultaneously, email our support team with your account email, transaction ID and the reason for the dispute so we can review it from our side and provide documentation.

Your access depends on local law. Where local law permits, you can play from anywhere in Indonesia, including Surabaya. If you encounter a blocked session, contact support to verify your location and account status.

We retain your name, email, phone number, payment details, gameplay history and device information while your account is active, plus 7 years afterward for audit and dispute purposes. You can request a copy of your data or deletion of non-essential fields through support.

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